Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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410-437-4870 | 7944 Fort Smallwood Rd

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Baltimore, MD

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 410-437-4870 or make an appointment online!


What Our Customers Are Saying

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Christian owned. Ken can take care of all your car care needs. From the simple oil change all the way up to a full engine swap out.

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Great people! They do good work.

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Great Christian-owned business! Most accomodating to your needs, fair honest prices and a true Mom & Pop Shop... technically, Father & Son. Great folks, can do anything with autos :) Luv y'all

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Great service, quaility mechanics. They fix your car right the first time at a fair price.

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Great mechanics, courteous customer service, and honest! They were recommended to me by my previous mechanic that could not work on my car anymore because of a job change. My former mechanic also sent his parents and other friends to Moore Performance, so that says a lot! I will not take my vehicle anywhere else!

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Knowledgable mechanics, reasonable prices. Moore is a family owned business with multiple generations running the business. These guys are professional, and their rates are great. Good mechanics aren't cheap.

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Very nice guys here. They are very honest about what is wrong with your car and let you know exactly what the problem is. They have very fair rates here, and they do not try and overcharge you at all here. Great place to go.

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I live less than a mile from this shop. I drive a 15 year old car that I'd like to keep on the road as long as possible before again taking on a car payment. I've only lived in the area a short while and wasn't sure where to go. I drove by and saw their sign stating that it's a repair shop and not only performance. I left my vehicle on a Sunday and my keys in the night drop. They called me before noon the following day. Instead of trying to sell me a whole new exhaust system, they were very respectful of my need to keep driving and not spend a fortune. I highly, highly recommend this place.

  • ASE (Automotive Service Excellence)
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  • Call Us For Service: 410-437-4870