Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 410-437-4870 or make an appointment online!


What Our Customers Are Saying

Christian owned. Ken can take care of all your car care needs. From the simple oil change all the way up to a full engine swap out.


-Charles S.

Great people! They do good work.


-Sheila B.

Great Christian-owned business! Most accomodating to your needs, fair honest prices and a true Mom & Pop Shop... technically, Father & Son. Great folks, can do anything with autos :) Luv y'all


-Rhonda A.

Great service, quaility mechanics. They fix your car right the first time at a fair price.


-David N.

Great mechanics, courteous customer service, and honest! They were recommended to me by my previous mechanic that could not work on my car anymore because of a job change. My former mechanic also sent his parents and other friends to Moore Performance, so that says a lot! I will not take my vehicle anywhere else!


-Heather B.

Knowledgable mechanics, reasonable prices. Moore is a family owned business with multiple generations running the business. These guys are professional, and their rates are great. Good mechanics aren't cheap.


-Zach G.

Very nice guys here. They are very honest about what is wrong with your car and let you know exactly what the problem is. They have very fair rates here, and they do not try and overcharge you at all here. Great place to go.


-Ian D.

I live less than a mile from this shop. I drive a 15 year old car that I'd like to keep on the road as long as possible before again taking on a car payment. I've only lived in the area a short while and wasn't sure where to go. I drove by and saw their sign stating that it's a repair shop and not only performance. I left my vehicle on a Sunday and my keys in the night drop. They called me before noon the following day. Instead of trying to sell me a whole new exhaust system, they were very respectful of my need to keep driving and not spend a fortune. I highly, highly recommend this place.


-DC S.
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  • Call Us For Service: 410-437-4870