Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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410-437-4870 | 7944 Fort Smallwood Rd Baltimore, MD 21226

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 410-437-4870 or make an appointment online!


What Our Customers Are Saying

reviewiconAWESOME Customer Service
Car & Truck Care, near Baltimore, Maryland

First time going to Moore Performance and it was an AWESOME experience. Ken put my mind at ease and him and his mechanics solved the problem. I will definitely go back for future work!

, 03/27/2020

reviewiconKnowledgeable & Friendly
Car & Truck Care, near Baltimore

I've been going to Moore's for year. They are wonderful to work with, professional, friendly, fair and most important they do GREAT work. I've had body work , transmission repairs, breaks and reg oil changes to name a few. Always exceptional service! I've referred many friends and family to them and all were exceptionally pleased. Customer for Life for sure

, 01/17/2020

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Christian owned. Ken can take care of all your car care needs. From the simple oil change all the way up to a full engine swap out.

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Great people! They do good work.

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Great Christian-owned business! Most accomodating to your needs, fair honest prices and a true Mom & Pop Shop... technically, Father & Son. Great folks, can do anything with autos :) Luv y'all

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Great service, quaility mechanics. They fix your car right the first time at a fair price.

  • ASE (Automotive Service Excellence)
  • Hercules Tires
  • AutoPride
  • CARQUEST Auto Parts
  • Car Care Aware
  • Call Us For Service: 410-437-4870